BikeBiz is calling it a case of putting his foot in his mouth, but if bike retail in the UK is anything like the USA, maybe Raleigh UK managing director Mark Gouldthorp's recent comments should serve as a wake up call and opportunity for improvement. Instead, the UK bike retail industry group shot back at Gouldthorp noting that nearly 80% of bikes sold in the UK are through the independent retail channel.
Gouldthorp recently was quoted in the Guardian newspaper saying, "“Independent retailing in the UK is a shambles. It is real Steptoe and Son (the UK inspiration for the US "Sanford and Son" show) stuff. If you want to imagine the typical independent bike dealer, he is 50-60, highly cynical, miserable, moaning, scruffy. That’s my customer."
In spite of Gouldthorp's apparent views on his retailers, Raleigh UK is profitable and growing in sales. Read more at Bike Biz.